We combine technical expertise and customer service experience to do following:
- 1Quickly analyze the organization's current structure and identify bottlenecks
- 2Establish timely interaction between teams (development, support, account management)
- 3Train employees in the specifics of B2B communications and effective work methods
- 4Regularly audit processes and implement improvements to reduce support costs without sacrificing quality
FLS Company Services
Technical support and interaction with the Customer's internal teams (development, DevOps, etc.) to promptly resolve incidents.
Personnel training and development: training support staff in the specifics of B2B communications, preparing materials, and conducting training sessions.
Analytics and recommendations for key customer support and retention processes. Recommendations for engagement strategies and improving the customer experience.
Quality control and improvement: regular checks and audits of the quality of support and the implementation of feedback mechanisms and continuous improvement processes.
Communications and customer service: assistance in coordinating work between support and account management. Preparation and distribution of email and SMS notifications.
Contact us:
FLS Company Limited Liability Company,
Registration number: 193421489, registered on May 20, 2020, by the Minsk City Executive Committee.
Address: 14B Kedyshko Street, Office 103, Minsk
Tel: +375296304023, Email: info@flscompany.by
Hours: 10:00 AM — 7:00 PM